Privacy and Data Collection Policy

Cybercrime Support Network – Fraudsupport.org

Data Protection & Privacy Policy Statement

Purpose

This notice describes how Cybercrime Support Network (“CSN”, “we”, “us” or “our”) a 501c3 company that oversees Fraudsupport.org (“Website”, “Site”) protects the privacy and security of your information.  This Policy identifies the personally identifiable information (“PII”) and other anonymous information (“AI”) gathered and used by us when you interact with the Site and describes how we use it.

Acceptance of the Policy

You accept this Policy by using any part of the Site, completing a form or submitting a request.

Changes to Policy

If we make any significant changes to this Policy, we will notify you by email, post a notice of such within the Site or flag this Policy on the Site as updated.  You agree to our use of electronic communications with you for purposes of this Policy. If you do not agree to the changes to this Policy, we will continue to maintain and use PII previously collected in accordance with the Policy in force as of that date.

Data Collection

You do not have to provide personal information to use any of our websites. However, particular services provided through Fraudsupport.org may require that you furnish personal information. When you contact us to help you with a problem, we may collect personal information about you. We collect and use only the information necessary to respond to your inquiries and to forward your incidents to entities that conduct investigations. In limited cases, depending on the nature of your report, we may need to provide personal information details to law enforcement investigators. People who voluntarily choose to create a report do so knowing that all information provided may be disseminated to one or more enforcement agencies, which may or may not take action on the incident. CSN does not decide which complaints will be actively investigated by any agency.

 We may also use your information to provide you with newsletters or our own marketing materials. We use Information in the aggregate for our business purposes and other than as specified in this Policy, we do not use aggregated information in a manner that allows identification of an individual user.

You may request access or updates to your PII or request a correction be made to an inaccuracy in your PII by contacting us as set out below. You may request that we delete PII, and we shall attempt to accommodate such requests. However, we may retain and use PII for such periods of time as required by law.

Legal

We may use PII as required or permitted by law, including in response to service of legal process (court order, summons, subpoena, and the like).  We may disclose PII to law enforcement or regulatory authorities as part of an investigation into activity on the Site or in connection with your account. We shall use reasonable measures to limit disclosure and use of such PII.  We may use PII in connection with the establishment or defense of legal claims.

Security 
We have security measures in place to protect against the loss, misuse, and alteration of the information under our control. Any time we ask for a sensitive personal information we transmit that information in an encrypted format. We use industry-standard, SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.

 

Aggregated Information 
We collect information through our Websites relating to traffic levels on our websites. Aggregated information is helpful to us for improving the services we offer and for marketing purposes. We use this information to measure the number of visitors to the different sections of our site, and to help make our site more useful to future visitors. We may share aggregated information, which does not personally identify you, with our threat intelligence business partners, government agencies or other companies.

Third Party Sites 
Our websites contain links to third-party websites for your convenience. The linked sites are not under the control of Cybercrime Support Network, and we are not responsible for the privacy practices or the contents of any linked site, or any link contained in a linked site.

We contract with third parties to assist us in administering the site and hosting the information. This may require you or us to share Information in order to make the site available for your use. Such third parties agree with us to maintain your privacy at least with the level of protection set forth in this policy.  For security purposes, and to ensure that this service remains available to all visitors, all network traffic is monitored in order to identify unauthorized attempts to upload or change information, or otherwise cause damage or conduct criminal activity.  We may send to your device a “cookie” or “pixel tag” that contains an identification number that is unique to the device you are using. You may decline, through your browser or machine settings, to provide such cookies or other information to us, however some of the site’s features or services may not function properly as a result, and some services may not be available at all. We may use this information to operate the site, to enhance the site, to understand how our site is used, to investigate and verify proper use of the site, and to monitor the security and integrity of the site.

Effective Date The effective date of this policy is November 1, 2018 and will be reviewed annually.  If you have questions about our policy, please contact at info@cybercrimesupport.org.