If you answer yes, we recommend that you act immediately, by following our guidelines below, and then proceed to our Report, Recover and Reinforce sections for further assistance. Remember, a hacked email account can affect your finances, career, privacy, safety and reputation.

Some Immediate Action Steps to Take*

  • Disconnect the computer/tablet from the Internet immediately.
  • Turn off your Internet by unplugging the router and/or the modem from the wall.
  • Restart your computer/tablet in Safe Mode: WindowsMac
  • Remove any new or suspicious programs from your device.
  • Enable a two-step/factor verification – which requires a code to log in.


Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3)is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. The FAQs about reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to reportphishing@apwg.org.)


These resources have been gathered, selected, and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.


Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity, using these resources and tools.

Implement Preventive Measures*

  • Run an antivirus check and reinstall your operating system if necessary.
  • Clear your browser’s cache and cookies.
  • Back up, Back up, Back up. To best prepare for a ransomware attack, have more than one clean back up of your data.
  • Download our Six Steps to Better Security PDF.

*More information on these general guidelines can be found on the FTC website.

Helpful Videos

FTC: Hijacked Computer? What to do.

FTC: Computer Security