If you think your video conference has been hacked, we recommend that you act immediately by following our guidelines below, and then proceed to our Report, Recover, and Reinforce sections for further assistance.

Some Immediate Action Steps to Take

  • Take a screenshot of disruptive behavior, then shut down the video conferencing software immediately.
  • Report the incident to the FBI Internet Crime Complaint Center (IC3). Provide a detailed description of the incident and how you were victimized.
  • Review your security settings on the video conferencing software. Check out these Best Practices for Video Conferencing Security from Palo Alto Networks.
  • If you or someone within your meeting clicked on a phishing link in the chat, visit our Phishing page for reporting and recovery help.

Report

Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3)

is very important!  The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. The FAQs about reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to reportphishing@apwg.org.)

Report to the videoconferencing platform where the hack took place:

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity using these resources and tools.

Implement Preventive Measures

  • Do your research before selecting video conferencing software.
  • If you are using Zoom, learn about the new security toolbar icon for hosts.
  • Always secure your video conference with a password.
  • Do not publicly post links or passwords to your meetings on social media or other public platforms.
  • Have someone act as a meeting moderator with the ability to eject guests.
  • Be careful when sharing screenshots of your meetings. Make sure meeting links are not visible and you are respecting the privacy of meeting participants.
  • Keep your video conferencing software, operating system, security software, and apps up to date on all of your devices.
  • Create strong passwords. Learn how from ConnectSafely.org
  • Always enable a two-step/factor verification on your email, social media and other online accounts, which requires an additional code to log in.