You received a (usually) unexpected email sent from someone disguised as a trusted source (someone you know or do business with) with the intent to obtain your personal information. Links in this email will often take you to malicious websites or attachments will install a virus on your device. The emails usually have an urgency and ask you for personal and/or financial information.
The more national reporting data that’s collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Reporting a fraudulent incident will also assure that you have accurate documentation in order to aid in your recovery. Please consider reporting your incident or chat with an online support specialist at the FTC Complaint Assistant. The FTC will create a report number and a copy of the report for your records.
The more national reporting data that’s collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Reporting a fraudulent incident will also assure that you have accurate documentation in order to aid in your recovery. Please consider reporting your incident to the FBI Internet Crime Complaint Center (IC3).
Once processed, complaints filed via their website may be referred to federal, state, local, or international law enforcement or regulatory agencies for possible investigation. Any investigation opened on any complaint is initiated at the discretion of the law enforcement and/or regulatory agency receiving the complaint information. Reporting the incident at IC3 will not result in a call back for assistance.
The following resources have been gathered and vetted in order to better serve you. These resources have been chosen to help simplify the process of recovery after a cyber incident has taken place. With these resources you may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.
If you believe you have clicked on an attachment or a link in a phishing email, start with these steps:
1. Change the password on your email account (from a different device if possible)
2. Scan your device with antivirus protect to see if your computer is infected
- Check out PC Magazine’s “The Best Antivirus Protection of 2018”
3. Add two-factor authentication to your email account
- Other platforms: Twofactorauth.org – Click on the blue box under Docs to find the instructions.
4. Do a security checkup on your accounts
Learn how at LockDownYourLogin.org
Phishing Information from Providers
- Submit spam, non-spam, and phishing scam messages to Microsoft for analysis
- Deal with abuse, phishing, or spoofing in Outlook.com
Once the proper organizations have been notified and you are on the road to recovery, it is time to reinforce your cybersecurity. Let’s take action and strengthen your cybersecurity with the following resources and tools.
Security Tip from US-CERT – Avoiding Social Engineering and Phishing Attacks
Add Two-Factor Authentication to key accounts and follow other security tips at LockDownYourLogin.org
Information for Seniors
The FTC Data Breach Guide for Business (Tips Work for Individuals Too)