If you think you have been affected by financial identity theft, we recommend that you act immediately by following our guidelines below, and then proceed to our ReportRecover and Reinforce sections for further assistance. Remember, stolen financial information can affect your finances and hurt your credit history.

Some Immediate Action Steps to Take

  • Call your bank, financial institution or credit card provider to close or change any compromised accounts.
  • Visit IdentityTheft.gov from the Federal Trade Commission to file a report and create a personalized plan for recovery.
  • Download the ID Theft Help App from the Identity Theft Resource Center for free help with identity theft cases.
  • Go to annualcreditreport.com to obtain a free copy of your credit report, add a fraud alert or freeze your credit on Experian, Equifax and TransUnion in one place.
  • If you need to contact one of the credit reporting companies, their customer service numbers are:
  • Change passwords and pins for any of your affected accounts.


Reporting identity theft incidents to IdentityTheft.gov is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although IdentityTheft.gov does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. Please read the IdentityTheft.gov privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to reportphishing@apwg.org.)


These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.


Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce the security of your accounts, using these resources and tools.

Implement Preventive Measures

  • Don’t share your Social Security number unless absolutely necessary — provide alternative information when possible.
  • Avoid giving out your credit card or bank account information over the phone unless you initiated the contact or have already established trust.
  • Review bank and credit card statement routinely for fraudulent charges.
  • Shred all documents that include your Social Security number or other personal information before discarding them.
  • Create strong passwords. Learn how from ConnectSafely.org.
  • Always enable a two-step/factor verification on your email, social media and other online accounts– which requires an additional code to log in.
  • Keep an eye on your billing schedule. If a bill doesn’t show up on time, contact the company or organization.
  • For more internet crime prevention tips visit iC3.gov.
  • Download our Six Steps to Better Security PDF.