If you think you have been affected by financial identity theft, we recommend that you act immediately by following our guidelines below, and then proceed to our ReportRecover and Reinforce sections for further assistance. Remember, stolen financial information can affect your finances and hurt your credit history.

Some Immediate Action Steps to Take

  • Call your bank, financial institution or credit card provider to close or change any compromised accounts.
  • Visit IdentityTheft.gov from the Federal Trade Commission to file a report and create a personalized plan for recovery.
  • Go to annualcreditreport.com to obtain a free copy of your credit report, add a fraud alert or freeze your credit on Experian, Equifax and TransUnion in one place.
  • If you need to contact one of the credit reporting companies, their customer service numbers are:
  • Change passwords and pins for any of your affected accounts.

Report

Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3) is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. The FAQs about reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to spam@uce.gov and
reportphishing@apwg.org.)

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce the security of your accounts, using these resources and tools.

Implement Preventive Measures

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce the security of your accounts, using these resources and tools.