If you think that your computer or tablet has been hacked, we recommend that you act immediately by following our guidelines below, and then proceed to our ReportRecover and Reinforce sections for further assistance. A computer or tablet virus can affect your finances, career, privacy, safety and reputation.

Some Immediate Action Steps to Take

  • Disconnect your machine from WiFi or unplug from a network immediately.
  • Disconnect any other machines or devices from your machine.
  • Shut down your machine ONLY if the ransomware encryption is in progress!
  • Isolate your backups immediately.
  • Disable all shared drives that hold critical information.
  • Contact an IT professional to ensure your computer is restored in a secure manner.
  • Learn how to Unlock Ransomware

Report

Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3)is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. The FAQs about reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to spam@uce.gov and
reportphishing@apwg.org.)

Recover

These resources have been gathered, selected, and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity, using these resources and tools.

Implement Preventive Measures

  • Run an antivirus check and reinstall your operating system if necessary.
  • Clear your browser’s cache and cookies.
  • Back up, Back up, Back up. To best prepare for a ransomware attack, have more than one clean back up of your data.
  • More information on these general guidelines can be found on the FBI: Understanding Ransomware Handbook.

Helpful Videos

FTC Video