If you answer yes, we recommend that you act immediately, by following our guidelines below, and then proceed to our Report, Recover and Reinforce sections for further assistance. Remember, a hacked email account can affect your finances, career, privacy, safety and reputation.

Some Immediate Action Steps to Take

  • Change and create a new strong password for your account. Learn how from ConnectSafely.org.
  • If you used the same password for other accounts, it is important to change the password on those accounts as well.
  • Review and update/change your account security questions. Go to Settings > Security on most accounts.
  • Always enable a two-step/factor verification – which requires an additional code to log in.
  • Visit Have I Been Pwned to search if your email address has been compromised.
  • Contact your email service provider to report the incident:
  • Alert your friends/family that your email account is hacked and that they may have received messages that you did not send.
  • If necessary, disable and create a new email account.

Report

Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3)is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. The FAQs about reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to spam@uce.gov and
reportphishing@apwg.org.)

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity, using these resources and tools.

Implement Preventive Measures

  • Follow the best practice – to create secure and unique passwords for each account.
  • Avoid opening emails or clicking on any links/attachments from unknown parties.
  • Keep an eye on your financial or credit accounts with a free annual credit report.
  • Be sure your email accounts have a current recovery email and phone number for you to use if you get locked out.
  • Limit the personal information you share on social media. Personal information is often used to answer security questions. Hackers will gather your personal information. By knowing this information, hackers are then often able to answer your security questions correctly, thus gaining access to your accounts!

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