If you or someone you know has been scammed by a technical support imposter scam, we recommend that you act immediately, by following our guidelines below, and then proceed to our ReportRecover, and Reinforce sections for further assistance.

Some Immediate Action Steps to Take

  • Update or download legitimate security software and scan your computer or device.
  • If a virus was found on your computer or device, reinstall your operating system and wipe your hard drive clean with the help of an IT professional.
  • Stop all contact with the individual or company that contacted you.
  • Change any passwords that you have automatically saved on your computer or device.
  • Contact your bank or financial institution to close or change any compromised accounts.
  • Go to this site to see a copy of your free annual credit report.
  • Save all information or messages about the offer, technical issue that was reported to you, and/or the individual(s) who contacted you. You may need to provide this information when you file a report.

Report

Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3) is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. The FAQs about reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to spam@uce.gov and
reportphishing@apwg.org.)

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity, using these resources and tools.

Contact the Money Service Company You May Have Used and Report the Fraud

Contact Credit Reporting Agencies to Monitor Your Accounts

Implement Preventive Measures

  • Remember that legitimate technical support companies do not call, text, or email users offering immediate security scans or repair services.
  • Don’t give out your credit card or bank account information over the phone to a company representative, unless you’ve already researched them and established trust.
  • Contact these organizations for support and assistance against imposter scams: