If you think of a travel or timeshare scam, we recommend that you act immediately by following our guidelines below, and then proceed to our ReportRecover, and Reinforce sections for further assistance.

Some Immediate Action Steps to Take

  • Collect all relevant documentation related to the scam and keep them in a secure file. You may need to provide this documentation when you file a report.
  • Report fraudulent activity immediately to the site where the ad or referral was posted:
  • If you have wired money or made a payment and suspect it is a scam, contact your financial institution and/or the money service you used right away.
    • You can reach the complaint department of MoneyGram at 1-800-MONEYGRAM (1-800-666-3947) or Western Union at 1-800-325-6000.
  • If you paid any fees with a credit card, dispute the charge with your credit card provider right away:
  • Contact your State Consumer Protection Office for help.

Report

Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3) is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. The FAQs about reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to spam@uce.gov and
reportphishing@apwg.org.)

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside Fraudsupport.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity using these resources and tools.

Implement Preventive Measures

  • Charge all travel expenses to a credit card, that way you can dispute the charges if something goes wrong.
  • Do your research on any company you plan to do business with. Review them on the Better Business Bureau.
  • Avoid giving out your personal information, credit card or bank account information over the phone unless you initiated the contact or have already established trust.
  • Before entering financial information, be sure the site is secure. Find out how to spot a fake website
  • Don’t respond to suspicious junk mail or emails.
  • Be cautious of anyone who makes unsolicited contact, asks for money up front, or makes guarantees for large rewards or high sale prices. These are all signs of a scam.

Helpful Videos

Better Business Bureau: The Scam – Vacation Scam